IoT medical box
IoT medical box
Enhancing Pertamina Medical Management & Monitoring with IoT
Enhancing Pertamina Medical Management & Monitoring with IoT
UX designer
Internet of things
UI designer
Mining & oil
Mobile app
Project type
Project type
Project supervised by Pertamina medical team management in Cilacap, Indonesia
Project supervised by Pertamina medical team management in Cilacap, Indonesia
Tool
Tool
Figma
Figma
Timeline
Timeline
February, 2019 - April, 2019
February, 2019 - April, 2019
Contribution
Contribution
UX research, UI design, Ideation
UX research, UI design, Ideation
My role
My role
Mobile designer
Mobile designer
SUMMARY
Pertamina, an Indonesian oil company, aimed to automate the manual process of checking medical boxes across field locations using IoT technology and a mobile app. The project was delayed due to an explosion at one of the oil refineries in Cilacap. Despite this, the app prototype received positive feedback, with impressive metrics:
Pertamina, an Indonesian oil company, aimed to automate the manual process of checking medical boxes across field locations using IoT technology and a mobile app. The project was delayed due to an explosion at one of the oil refineries in Cilacap. Despite this, the app prototype received positive feedback, with impressive metrics:
Task Completion Rate: 90%
Task Completion Rate: 90%
Task Time: 98 seconds
Task Time: 98 seconds
Error Rate: 0%
Error Rate: 0%
Context
Context
Our project was born out of this critical need for swift, reliable access to medical supplies. By developing a mobile app integrated with IoT technology, we aim to revolutionize our client's approach to medical management. This solution ensures that medical boxes are easily locatable and their contents are always available, providing crucial support in emergencies and safeguarding both employees and the company.
Our project was born out of this critical need for swift, reliable access to medical supplies. By developing a mobile app integrated with IoT technology, we aim to revolutionize our client's approach to medical management. This solution ensures that medical boxes are easily locatable and their contents are always available, providing crucial support in emergencies and safeguarding both employees and the company.
Medical box presentation
Medical box presentation
To establish the connection between the mobile app and the medical box, both systems need to be designed in a way that they can seamlessly integrate using IoT (Internet of Things). In this project, I, along with two other colleagues, focus on distinct areas:
To establish the connection between the mobile app and the medical box, both systems need to be designed in a way that they can seamlessly integrate using IoT (Internet of Things). In this project, I, along with two other colleagues, focus on distinct areas:
Product Designer: Focuses on creating the concept and prototype of the medical box. The medical box is designed to meet necessary specifications, with two types—indoor and outdoor—ensuring versatility in various environments.
Product Designer: Focuses on creating the concept and prototype of the medical box. The medical box is designed to meet necessary specifications, with two types—indoor and outdoor—ensuring versatility in various environments.
IoT Engineer: Responsible for connecting the mobile app and medical box using technologies like BLE or RFID for real-time data exchange. For example, when workers retrieve items, the status, quantity, and condition are updated in the app. Secure access is ensured via barcode scanning, and workers can log activities directly in the app, providing real-time inventory updates and improving operational efficiency.
IoT Engineer: Responsible for connecting the mobile app and medical box using technologies like BLE or RFID for real-time data exchange. For example, when workers retrieve items, the status, quantity, and condition are updated in the app. Secure access is ensured via barcode scanning, and workers can log activities directly in the app, providing real-time inventory updates and improving operational efficiency.
In office environment:
In office environment:
In field environment:
In field environment:
Each medical box includes a first aid manual for easy guidance and is IoT-enabled, allowing healthcare staff to monitor item availability in real-time. This ensures field workers can use the supplies with confidence, knowing replacements are managed seamlessly.
Each medical box includes a first aid manual for easy guidance and is IoT-enabled, allowing healthcare staff to monitor item availability in real-time. This ensures field workers can use the supplies with confidence, knowing replacements are managed seamlessly.
Project process
Project process
B. RESEARCH
B. RESEARCH
Understanding user expectation & needs with primary research
We conducted a study to understand the challenges for 50 respondents of Pertamina field workers face in locating medical boxes and their expectations for a tracking application.
We conducted a study to understand the challenges for 50 respondents of Pertamina field workers face in locating medical boxes and their expectations for a tracking application.
The quantitative research result:
The quantitative research result:
The qualitative research result:
The qualitative research result:
Persona development
Based on the research insights, I developed a primary persona demonstrating our target users, especially their goals and pain points.
Based on the research insights, I developed a primary persona demonstrating our target users, especially their goals and pain points.
User flow
I developed a user flow divided into two paths: one for the medical team and one for field workers. For the medical team, their primary task is to audit medical boxes daily. With the mobile app, they no longer need to manually check each item. Instead, they can scan an area to assess the inventory of all medical boxes. If any boxes are found to be lacking items, the medical team can refill them as needed.
I developed a user flow divided into two paths: one for the medical team and one for field workers. For the medical team, their primary task is to audit medical boxes daily. With the mobile app, they no longer need to manually check each item. Instead, they can scan an area to assess the inventory of all medical boxes. If any boxes are found to be lacking items, the medical team can refill them as needed.
For the field team, in the event of a workplace accident, they or their colleagues can locate a medical box using the mobile app. They can search an area, scan detailed locations of medical boxes, or filter for specific items to find which medical box has them. Additionally, the field team can report depleted medical boxes to the medical team for restocking.
For the field team, in the event of a workplace accident, they or their colleagues can locate a medical box using the mobile app. They can search an area, scan detailed locations of medical boxes, or filter for specific items to find which medical box has them. Additionally, the field team can report depleted medical boxes to the medical team for restocking.
C. FINAL SOLUTION
C. FINAL SOLUTION
Key screens: showcasing core features of the mobile app
Home screen
Home screen
What key objective has been achieved?:
What key objective has been achieved?:
Enhance accessibility
Improve emergency response
Integrate IoT technology
Streamline user experience
Ensure accountability
Medical box map location
Medical box map location
What key objective has been achieved?:
What key objective has been achieved?:
Enhance accessibility
Integrate IoT technology
Streamline user experience
Ensure accountability
QR code to open medical box
QR code to open medical box
What key objective has been achieved?:
What key objective has been achieved?:
Enhance accessibility
Integrate IoT technology
Streamline user experience
Advance medical box filter
Advance medical box filter
What key objective has been achieved?:
What key objective has been achieved?:
Enhance accessibility
Improve emergency response
Integrate IoT technology
Streamline user experience
Report submit for field worker
Report submit for field worker
What key objective has been achieved?:
What key objective has been achieved?:
Improve emergency response
Integrate IoT technology
Streamline user experience
Ensure accountability
D. TESTING
D. TESTING
App usability testing
I designed a prototype for the medical box tracking app to evaluate how user-friendly and satisfying it is. To get meaningful insights, I conducted moderated usability sessions with 5 field workers, 3 medical officers, and 2 safety managers. Each participant tackled tasks like finding the nearest medical box, getting directions to its location, scanning a QR code to open it, and checking its condition and contents.
I designed a prototype for the medical box tracking app to evaluate how user-friendly and satisfying it is. To get meaningful insights, I conducted moderated usability sessions with 5 field workers, 3 medical officers, and 2 safety managers. Each participant tackled tasks like finding the nearest medical box, getting directions to its location, scanning a QR code to open it, and checking its condition and contents.
The tests were run on both Android and iOS smartphones, giving me a clear view of how users interacted with the app. It was exciting to see their reactions—both the positive feedback and the areas for improvement, which I later worked into the design. Engaging with users during this process was incredibly motivating and helped me focus on creating a design that truly works for them.
The tests were run on both Android and iOS smartphones, giving me a clear view of how users interacted with the app. It was exciting to see their reactions—both the positive feedback and the areas for improvement, which I later worked into the design. Engaging with users during this process was incredibly motivating and helped me focus on creating a design that truly works for them.
Usability testing result:
Usability testing result:
E. REFLECTION & NEXT STEP
E. REFLECTION & NEXT STEP
Reflection
This project emphasized the importance of user-centered design in safety applications. Collaborating with the product designer, we seamlessly integrated IoT technology into medical boxes, ensuring physical and digital elements met Pertamina's workforce needs. Clear communication between design and development was crucial for aligning with project objectives. Usability testing also provided key insights, enabling adjustments to enhance the user experience.
This project emphasized the importance of user-centered design in safety applications. Collaborating with the product designer, we seamlessly integrated IoT technology into medical boxes, ensuring physical and digital elements met Pertamina's workforce needs. Clear communication between design and development was crucial for aligning with project objectives. Usability testing also provided key insights, enabling adjustments to enhance the user experience.
Next step
Moving forward, we plan to enhance the app by simplifying navigation, improving accessibility, and integrating advanced security features like biometric authentication. We’ll also develop a reporting system to track medical supply usage and inventory while adding predictive maintenance alerts to keep medical boxes in optimal condition for emergencies.
Moving forward, we plan to enhance the app by simplifying navigation, improving accessibility, and integrating advanced security features like biometric authentication. We’ll also develop a reporting system to track medical supply usage and inventory while adding predictive maintenance alerts to keep medical boxes in optimal condition for emergencies.
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